Privacy policy

1. Introduction

Stage Lark Pty Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose personal information when you visit https://stagelark.com.au (“Website”) or use our services. By accessing the Website, you consent to the practices described in this Privacy Policy.

2. Information we collect

We may collect the following types of personal information:

• Name, contact details, and business information when you create a listing.
• Payment details for processing transactions securely.
• Website usage data, including IP addresses, browser type, and cookies.
• Any other information voluntarily provided through forms or communications.

3. Feedback and surveys

We may occasionally request feedback or conduct surveys to improve our services, enhance user experience, and gather insights on industry trends. Participation in surveys is voluntary, and any personal information provided will be handled in accordance with our Privacy Policy. Data collected through feedback or surveys may be used for internal analysis, service improvements, and marketing purposes but will not be shared with third parties unless explicitly stated.

4. How we use your information

We use collected information to:

• Provide and manage listings and services.
• Process payments and transactions securely.
• Improve Website functionality and user experience.
• Communicate updates, promotions, and service-related information, including newsletters and direct marketing.
• Comply with legal obligations and prevent fraudulent activities.

5. Sharing of personal information

We may disclose personal information in the following circumstances:

• Publishing listings and user contributions – Certain personal and business details provided by users may be publicly displayed on the Website as part of listings, event promotions, or other contributions. Users should ensure that any information submitted for publication is appropriate for public visibility.
• Marketing and communications – We may use personal information to send updates, promotions, or other relevant communications to users who have opted in. Users can manage their preferences or unsubscribe from marketing at any time.
• Legal and compliance obligations – Personal information may be disclosed to law enforcement, courts, or regulatory bodies, where required by law, in connection with legal proceedings, investigations, or to protect our rights.
• Financial responsibility – If users fail to meet financial commitments for listings or other services, we may provide relevant details to credit agencies or regulatory authorities.
• Third-party collaboration – We may share information with trusted external contractors who assist in facilitating services and product delivery, such as website and portal design. Some of these entities may be located outside Australia or store data internationally.

We do not sell or distribute personal information beyond the conditions stated above. Information shared on the Website is controlled by users, and they should exercise caution when submitting details for publication.

6. Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance user experience. Cookies help us analyse Website traffic, remember preferences, and improve functionality. You can manage cookie settings through your browser.

7. Third-party services

We may share personal information with third-party service providers for payment processing. These providers are required to handle data securely and in compliance with privacy laws. Personal information, including business information, will not be disclosed or shared with any third-party services without consent.

8. Third-party payment processing – PayPal

We use PayPal as a third-party payment processor for certain transactions. When making a payment via PayPal, you acknowledge and agree to the following:

• Independent service provider – PayPal is an external payment gateway that operates independently of us. Payments processed through PayPal are governed by its own terms of service and privacy policies.
• Data handling – When using PayPal, your payment details (such as card information, billing address, and transaction history) are collected, stored, and processed by PayPal. We do not store or retain credit card or banking details.
• Security  and compliance – PayPal employs encryption and fraud prevention measures to protect financial transactions. We do not control these security protocols and are not liable for any data breaches or payment issues that occur within PayPal’s system.
• User responsibility – If you have concerns regarding the privacy, security, or handling of personal information by PayPal, please refer to PayPal’s Privacy Policy for full details.
• Transaction confirmation – Once a payment is completed via PayPal, we receive a confirmation of the transaction but do not have access to sensitive financial data beyond the payment status and amount processed.

9. Data security

We employ industry-standard security measures to protect personal information from unauthorised access, loss, misuse, or disclosure. These measures include encryption protocols, secure data transmission, access controls, authentication safeguards, regular security audits, and secure back-up systems to ensure data integrity. Additionally, any third-party providers handling personal data must adhere to strict privacy and security standards.

Despite these efforts, no online system can guarantee absolute security. Users are encouraged to take precautions, such as maintaining strong passwords and exercising caution when sharing sensitive information online, to further protect their data.

10. Access and control of your information

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to your personal data held by us.
• Update or correct inaccurate or incomplete information.
• Opt out of marketing communications at any time.
• Request deletion of your data, subject to legal and compliance obligations.

We are committed to handling personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988. If you wish to exercise your rights or have concerns about how your data is managed, you can contact us using the details provided in this Privacy Policy.

11. Links to other websites

Our Website provides links to third-party websites for your convenience and for informational purposes. These external sites are not under our control, and clicking on a link will redirect you to a separate website managed by a third party. We are not responsible for the privacy practices, security, or content of these websites.

We strongly recommend reviewing the Privacy Policy of each individual website, as their policies may differ from ours. Any information you provide while visiting external websites is not governed by this Privacy Policy, and we do not assume liability for how such websites handle your data.

12. Complaints and dispute resolution

If you have concerns about how we handle your personal information or believe there has been a breach of this Privacy Policy, you can lodge a complaint by following these steps:

(a) Contact us directly – Submit your complaint via email at hello@stagelark.com.au. Please include details of your concern and any relevant supporting information.

(b) Investigation and response – We will acknowledge receipt of your complaint within 7 business days and conduct an internal investigation. We will provide a response within 30 business days, outlining any actions taken or resolutions offered.

(c) Escalation to regulatory authorities – If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, which oversees privacy complaints under the Privacy Act 1988 (Cth).

We are committed to resolving privacy concerns promptly and fairly, while ensuring compliance with Australian Privacy Principles (APPs).

13. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this Website, and continued use of our services constitutes acceptance of the revised policy.

14. Contact us

For privacy-related inquiries, please contact us at hello@stagelark.com.au